ARE LEADERS AND EMPLOYEES LOOKING IN THE SAME DIRECTION

ARE LEADERS AND EMPLOYEES LOOKING IN THE SAME DIRECTION?

How important is your job? To what extent are the values of the company shared by all employees, whether they are managers or non-supervisors? Are there differences depending on whether you are one or the other?


It was to provide answers to these crucial questions that researchers from ICAM * and HEC Montréal called on a thousand employees and more than 400 executives and managers. Here are the main conclusions of their study.


Today, companies seek to promote a raison d'être and ambitions that go beyond their mere economic performance. However, this dynamic does not seem to affect all layers of the organization: widely shared by the management committee, it strongly divides employees.


Thus, while a majority of business leaders (85%) and, to a lesser extent, senior executives (60%) believe that their work "contributes to making the world a better place", this idea is only shared by 44 % of middle managers and 39% of non-supervisors.


Serve a cause


This divide is also found in the notion of serving an important cause: it is approved by 79% of business leaders and 57% of senior managers, against only 38% of middle managers and 30% of non-managers.


These results do not mean, however, that the latter have a purely utilitarian relationship to their work. Eight out of ten middle and non-supervisory managers associate it with values ​​(a job that has meaning, that is worth it) or a feeling of pride.


They also place great importance on customer satisfaction (86%) and the quality of the company's products and services (also 86%).


These two dimensions are also more widely valued among middle managers and non-supervisors, than among business leaders themselves.


Relational factor


On the other hand, all of the company's players come together to strongly value all the dimensions linked to human interactions in the professional context.


All strata of the company combined, more than 80% of respondents affirm that the good relationships they have at work are important to them (81% for business leaders and non-supervisors, 93% and 97 % among senior and middle managers) and that they feel good with the people they meet at work (93% of senior managers, 84% of non-managers and 82% of business leaders and middle managers).


83% of them say that professional relationships are valuable to them.


The proof that, in this age of teleworking and digital tools, the human and relational factor remains at the heart of attachment to one's work.


Gilles Marchand - FOCUS RH