TRAINING STRATEGY AND EMPLOYEE SKILLS: WHAT ORIENTATIONS FOR 2021?
With the Covid-19 pandemic and the resulting economic crisis, skills needs have evolved and companies are forced to review their training strategies. Several trends are emerging for the months and years to come.
This situation has been experienced by all companies, regardless of their size. The crisis has of course had an impact on the vocational training ecosystem which has, as best it can, caught up very strongly in terms of digital transformation. But it also had an impact on the skills that must now be mastered by employees. "We have seen a real change in the orders placed by training managers during containment," confirms Yannick Petit, CEO of the training organization Unow. This is what led us to launch a study * among HR functions on "essential skills after the crises of 2020" ".
The crisis had a positive impact on training
Training remains a bulwark to deal with the crisis and a large number of companies, including Talan, have decided to further train employees to better prepare them for "the post-crisis". “This crisis has shaken up and accelerated the schedule. What we usually take 1 year to prepare, we did in 6 months! 30 to 40% of our employees on average are trained each year. We are already at 39% and the year is not over, "says Jean-Marie Ferrand, who acknowledges that" a third of the training courses carried out were not necessarily scheduled for 2020 ".
Skills revealed by the crisis
But what skills are we talking about? With the advent of teleworking, the study conducted by Unow shows that everything related to remote working will be highly acclaimed in the next 2 years. "Managing remotely, teleworking effectively, communicating at a distance: these are skills deemed to be priorities that will have to be developed among employees," says Yannick Petit, and this is a trend that can be quite durable. "
"At Talan, teleworking is nothing new, says Jean-Marie Ferrand. Many of our employees have already acquired this kind of skills.
However, we do not rule out continuing to train them on these axes. Training such as" managing the customer relationship at a distance "may interest us." Just like training in professional efficiency (time management, stress, project management, etc.) and training in soft skills, which complement business skills. "The share of this training in the plans was 12% in 2016; it is at 31% in 2020, ”points out the CEO of Unow.”
For the past 15 years, we have been focused on technical training, while today, soft skills have their place, says Jean-Marie Ferrand. Learning to learn, training in the digital age, learning to monitor ... this is the type of training that employees need. Not to mention other skills, such as creativity, arguing to convince or solving complex problems, which will be equally essential in the post-crisis world.